Our online stores are designed to enhance the brand equity of our Brand Partners and increase click-through rate, which in turns generate sales on their online stores.
We help our Brand Partners set up and manage their online retail stores on online market places operated by our online distribution channel partners in Southeast Asia and China, including but not limited to, Alibaba’s Tmall, JD, Qoo10, Lazada, Shopee, Tokopedia, Bukalapak and more.
A key aspect of Ecommerce is the processing of orders received through online retail stores, and the subsequent delivery of such orders to the end consumers.
The logistics services provided by our online distribution channel partners are integrated with their online marketplaces, and allows us and the end consumers to track the status of the delivery. As such, we also rely on our online distribution channel partners to deliver the products of our Brand Partners to end consumers where such delivery services are available.
To ensure that the online stores of our Brand Partners remain visible to consumers on all relevant platforms, including social commerce platforms, and increase brand awareness and loyalty, leading to greater transaction volumes.
We also use data analytics to better understand market trends and formulate our sales and marketing strategies that are tailored towards increasing brand awareness and sales.
We will ensure great customer service experience for the entire Ecommerce process is a key priority for us.
Quality customer service to end consumers is essential in ensuring customer satisfaction and seller rating, which will generate customer loyalty and encourage repeat purchases for our Brand Partners’ products. Our customer service team also helps our Brand Partners monitor consumer reviews on online channels to spot negative consumer feedback or complaints and try to resolve any issues with the consumer expeditiously. We also work with our Brand Partners to create a product handbook containing feedback and questions by end consumers specific to the products sold by the Brand Partners using cloud knowledge-based software.
Our Cross Border E-Commerce (CBEC) service enables your brand to sell products via online platforms across national borders, such as from China to Southeast Asia, and vice versa. Penetrating to Southeast Asia and China all in one stop, we save you the hassle to tap into our established channels